FLM Promises...
FLM is focused around one core principal - our customers and providing the best
possible service to people who have been refused credit elsewhere. So, to make sure
we stick to this, we came up with some top promises that we always strive to keep.
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To always keep you informed
We use text messages, letters, e-mails, monthly statements and a full online system
to keep you informed of how your loan is going. We never want you to be in the dark
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To lend responsibly
By lending only to people with a financially stable guarantor we know that if something
goes wrong, our borrowers have the support they need
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To be the fastest in the world
No one likes waiting around, especially where money's concerned. We promise to keep
improving and investing in new technologies that speed things up until our systems
are the fastest in the world
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To reinvest
Since 2005 we've put every penny of profit back into lending to increase the number
of customers who can benefit from an FLM loan
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Never charge a penny for paying off the loan early
We will never ever charge you anything for paying back your loan early. In fact
we have petitioned to ban early settlement fees, you should join us, click
here...
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To look after the planet
Between 2005 and 2009 we reduced the amount of paper used per loan by 76%. By investing
in paperless systems and using emails, SMS and the Web we are hoping to do the same
again by 2012
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