FLM Loans FAQ

If you have an enquiry with regards to your loan application, read these frequently asked questions.

1. I have been accepted and received my FLM loan agreement form, what do I do next?
2. How long will it take to be paid out?
3. Have you received my FLM loan application, as I have not had confirmation of a decision yet?
4. How much can you lend?
5. You have offered me less than I would like, can you help with a larger amount?
6. Can you accept applications from people with a bad credit history?
7. Can I settle my agreement early?
8. I have applied for a loan but want to change some of the details. How do I do this?
9. Can I make overpayments?
10. I would like to apply for Payment Protection Insurance, how can you help?
11. How can I contact you?
12. I have just received my application form, why do I need a guarantor?
13. What forms of identification do you accept?
14. Why do I need a debit card?
15. I don’t have a debit card, what can I do?
16. Who regulates you?
17. Do I need to send you my original documentation, or will copied documents be acceptable?
18. I have been asked for an employers reference, why do you need this?
19. What’s your email address?
20. Whats your fax number?
21. Where are your main offices?
22. What if I still have a question?

If you have any questions left unanswered, please contact us or use the Customer Forum.

1. I have been accepted and received my FLM loan agreement form, what do I do next?

• Please read the documents, sign and return your loan agreement with any other documents we may have requested in the pre-paid envelope provided.

2. How long will it take to be paid out?

• We aim to pay out on your FLM Loan in 24 hours once we have received and processed your application.

3. Have you received my FLM loan application, as I have not had confirmation of a decision yet?

• Credit Agreements received by post will normally be dealt with within 24 hours of being received. If you are accepted your case worker will normally also contact you by telephone, text or email to introduce themselves. FLM loans customers will soon be able to log in and view account details live online.

4. How much can you lend?

• Depending on your circumstances we can lend anything from £500 to £3,000.

5. You have offered me less than I would like, can you help with a larger amount?

• All applications are individually considered. The amount that we have offered will be the largest amount that we feel we can lend you at this time; however once you have made repayments for a number of months we can re-consider your credit limit and top up your loan. Please view the top up loans page for further information

6. Can you accept applications from people with a bad credit history?

• We consider all applicants regardless of their credit history. However in all cases we require a guarantor to back your application.

7. Can I settle my agreement early?

• Yes, you may settle the agreement at anytime. We do not impose penalties for this unlike a number of other loan companies.

8. I have applied for a loan but want to change some of the details. How do I do this?

• If you have received confirmation that your loan is with a caseworker please contact your caseworker on their direct number. If you do not yet have a caseworker or you have lost your caseworkers telephone number please contact the broker who introduced you to us as they will have the appropriate details.

9. Can I make overpayments?

• Unlike almost all other lenders FLM Loans are completely flexible about this issue. You can make overpayments and then either reduce your payment period or skip payments in the future. The only thing we insist on is that you make at least the normal monthly payment agreed to on your application form. For example if your repayments are £100 a month but in one month you overpay and pay off £300 you could then either skip the next two months or reduce your loan term.

10. I would like to apply for Income Protection Insurance, how can you help?

• We recommend that applicants protect their income in order to be able to make payments in the event of unemployment, sickness or injury. To arrange cover please call Payment Guard on 0800 408 2248 or visit their web site at www.paymentguard.org.uk.

11. How can I contact you?

• See the contact us page or use the Customer Forum

12. I have just received my application form, why do I need a guarantor?

• At FLM Loans we currently only offer guarantor loans. As long as you keep to the agreed repayment schedule, your guarantor should not be required to do anything more than sign the initial agreement form and speak to us prior to the loan being paid out to confirm their details.

13. What forms of identification do you accept?

• We will accept your passport, driving licence, certified photo from a professional, e.g., doctor, solicitor, teacher etc, as well as your birth certificate, citizens' card, police force ID card, armed forces ID card, Prove It card, national identity card, NHS ID card or local council authority card.

14. Why do I need a debit card?

• We currently use debit cards in some cases to collect repayments. This is the fastest and easiest way for us to collect money from our customers and provides more security for you.

15. I don’t have a debit card, what can I do?

• That’s not a problem. With the correct documentation and permission you can use your guarantor’s debit card.

16. Who regulates you?

• FLM & FLM Loans are trading names of Financial Processing UK Ltd, registered as a company in England and Wales with number 4841153 and registered office at Walton House, 56-58 Richmond Hill, Bournemouth, BH2 6EX.
• Licensed under the Consumer Credit Act 1974 by the Office of Fair Trading with license number 557709.
• Registered with the Information Commissioners Office with registration number Z8738456.

17. Do I need to send you my original documentation, or will copied documents be acceptable?

• Photocopies of personal documentation such as driving license, debit card and bank statement are acceptable. We do however need the original credit agreement returned, signed and completed. We cannot take responsibility for any items that go missing in the post.

18. I have been asked for an employers reference, why do you need this?

• To protect our customers we have an obligation to ensure that they will be able to meet monthly repayments easily. This also protects you from identity fraud which is an increasing concern within the UK.

19. What’s your email address?

• enquires@flmloans.co.uk see also the contact us page or the Customer Forum.

20. What's your fax number?

• 01202 297824. Please note that we cannot accept FLM Loans credit agreements that we receive through the fax. Copied documentation is fine.

21. Where are your main offices?

• FLM Loans
  Walton House
  Richmond Hill
  Bournemouth
  Dorset
  BH2 6EX
  
• Postal Address
  FLM Loans
  PO Box 6547
  Bournemouth
  BH1 9GF

11. What if I still have a question?

• Why not ask in our customer forum.